Museum educators, does any of this sound familiar?

You care deeply about making a positive difference in museum audiences’ lives, yet...

• You are pulled in many directions by competing needs and agendas

• You have limited resources and capacity

• You need to raise money to fund your programs

• You feel you are having a positive impact but you have no evidence, and 

• You have been told to consider expanding or scaling up your program

If any of these are true of your museum program or department, you probably need a logic model.

Interviewing visitors is a valuable way to gain insight into what they think of your museum, either during or as they finish their visit. Their feedback can also help shape the development of future exhibitions and programs. I’ve had the opportunity to interview many museum visitors onsite at museums, and I personally really love chatting with them. I get to meet a lot of great people and hear so many unique and diverse perspectives. To help out anyone interested in trying out interviews, I would like to share a few tips as a seasoned interviewer!

At the Visitor Studies Association (VSA) conference in July 2024, I co-presented with two museum exhibition practitioners about questioning the status quo of exhibition evaluation practices. We each approached the session with questions and skepticism about traditional summative evaluation for exhibitions. The big question I explored was: Are summative evaluations worth the cost (money and time)?

We have seen a surge in requests for audience research projects over the last couple of years. All types of museums, from science to history to botanic gardens, are asking for studies that can help them understand more about their visitors. And with this flurry of audience research projects, we have been doing a lot of thinking about museums and their audiences.